Return Policy
Rayconn Electronics will replace or repair defective products within seven working days upon our approved inspection of the returned product(s); if replacement or repair is not available, we will credit buyer?ˉs account or provide cash refund. Rayconn Electronics will cover shipping cost for the return of defective product(s) to our Shenzhen China office, and will be responsible for shipment of replacement products from our China factory to buyer?ˉs address.
Rayconn Electronics will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.
Exceptions
·Product that has been modified by the user.
·Product was not installed or maintained according to manual or specification accompanied.
·Product was subject to unusual physical or electrical stress, misuse, or negligence.
·Product was non-defective or product defect was not related to Rayconn Electronics product functionality, including third-party
modifications.
·Other damages caused after receipt of product by customer.
Return Procedure
To obtain approval of product return to Rayconn Electronics, customer needs to follow our return procedures below:
1. Complete "Defective Return Form" or email kellyliu@rayconn.net to obtain "Return Material Authorization (RMA) Number", "Authorized Shipping Account Number" and a shipping address label of Rayconn Electronics Return Center.
2. Indicate clearly the above "Return Material Authorization (RMA) Number" and "Authorized Shipping Account Number" on a tag attached on the return product and dispatch the product to the stated shipping address.
